HRDWebvarsity - FREE Courses - Basic Communication Skills

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Module 1

•	What is Communication?
•	The Communication Process?
•	What Actually Takes Place?
•	Informal Channels of Communication Suggested Activity?

Module 2

•	The Basic Communication Skills
•	Reading Skills

Module 3

•	Advantages of Face-to-Face Cmmunication
•	Speaking Effectively
•	Listening kills Rating your listening Skills-A test
•	Poor Listeners: Their Types
•	The Art of Telephone

Module 4

•	Needs for Written communication
•	Guidelines for Effective Writing
•	Readability
•	Note Taking

Module 5

•	Needs for Written Communication
•	Guidelines for Effective Writing
•	Readability
•	Informal Channels of Communication Suggested Activity?
•	Assessment

Basic Communication Skills >> How to Communicate

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Recognizing of many elements at play in the simples of information exchanges helps to make interactions more productive- and to analyse what might have gone wrong when communication fails. It should go without saying that honest- frequently painful- self appraisal is vital here.

Here is a simplified sequence for the communicator:

• Define the objectives
• Visualise the recipients: what do you know about them?
• Consider the time and place
• Use terms familiar to the receiver
• Watch overtones as well as the content of the message
• Be as brief ad possible
• If possible, convey something of value or interest to the receiver
• Select the appropriate channel
• Transmit in time to allow any required action to take place
• Secure understanding if your meaning and get the required response

The basic communication skills can be identified as follows:

• For the sender: speaking, writing, acting drawing
• For the receiver: listening, reading, observing


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