Although some managers undoubtedly have a ‘gift’ for speaking well, for most it is a skill that has been acquired over a period of time and with practice.

In the Effective Presenter we explore in greater depth the techniques and procedures involved in formal presentations, many of which are also relevant to everyday interactions in the workplace. But it is worth noting here that managers are generally expected to speak with purpose, authority and confidence, this is seen as one measure of their ability to do their job well. The contribution of effective spoken communication to the smooth and productive running of an organisation should never be under-estimated.

Guidelines for effective speaking:

Wherever it is appropriate, speak to people. Remember the advantage of oral communication.

Keep your message simple and brief. Don’t overcomplicate your speech with long words and jargons. The secret of speaking well is to think clearly about what you say before you speak.

Always keep the needs and reactions of your audience in mind. Encourage and respond to feedback.

Speak with confidence; be sure of what you want to say.

Be enthusiastic. If you think of people you regard as good communicators, you will probably agree that they show interest in, and commitment to, what they have to say.