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Module 1

•	What is Communication?
•	The Communication Process?
•	What Actually Takes Place?
•	Informal Channels of Communication Suggested Activity?

Module 2

•	The Basic Communication Skills
•	Reading Skills

Module 3

•	Advantages of Face-to-Face Cmmunication
•	Speaking Effectively
•	Listening kills Rating your listening Skills-A test
•	Poor Listeners: Their Types
•	The Art of Telephone

Module 4

•	Needs for Written communication
•	Guidelines for Effective Writing
•	Readability
•	Note Taking

Module 5

•	Needs for Written Communication
•	Guidelines for Effective Writing
•	Readability
•	Informal Channels of Communication Suggested Activity?
•	Assessment

Basic Communication Skills >> Oral Communication

« Previous	Learning Unit 3 : Listening Skills	Next »

Managers spend on average two thirds of their time with other people, using the skills of speaking and listening.

We have already seen that the ultimate test of communication is the accurate receipt of the message in the spirit intended. It follows that that importance of listening cannot be overstated. Unless someone listens to a message and understands it, there is no communication- only noise.

Listening is an active rather than a passive process. It takes energy to concentrate on hearing what is said, to concentrate on understanding what has been heard, and to make an objective evaluation of what had been understood.

In some situations, objective listening is particularly vital.

For example:

• When either party is angry or under stress
• When you are intending to base a decision on the information received
• When you believe in advance that you are going to disagree.

Activity:
How do you rate yourself as a listener? The following test will help you to get some idea. Just tick ‘yes’ or ‘no’

S.No	Description	Yes	No
1	Science says you think four times faster than a person usually talks to you. Do you use this excess time to turn your thoughts elsewhere while you are keeping track of the conversation?
2	Do you listen primarily for what you want to hear when someone is speaking?
3	Do certain words, phrases or ideas so prejudice you against the speaker that you cannot listen objectively to what is being said?
4	When you are puzzled or annoyed by what someone says; do you neglect to get the question clarified immediately, whether in your own mind or by interrupting the speaker?
5	If you feel it would take too much time and effort to understand something do you go out of your way to avoid hearing about it?
6	Do you deliberately turn your thoughts to other subjects when you believe a speaker will have nothing particularly interesting to say?
7	Can you tell by a person’s appearance and delivery whether he/she will have anything worthwhile to say?
8	When someone is talking to you, do you try to make him/her think you are paying attention when you are not?
9	When you are listening to someone, are you easily distracted by outside sights and sounds?
10	Do you think it is necessary to make notes if you want to remember what someone is saying?

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