HRDWebvarsity - FREE Courses - Customer Satisfaction Skills

Module 1

•	Yesterday
•	Today
•	A business can simply be described as Customer Satisfaction

Module 2

•	Some Hard facts on Customer Satisfaction
•	Definition of Customer Satisfaction
•	Importance of Customer Satisfaction
•	A Framework of Customer Satisfaction

Module 3

•	Process Structure of Customer Satisfaction System
•	Organization Structure of Customer Satisfaction System

Module 4

•	Measurement of Customer Satisfaction
•	Service Quality Gap Model

Module 5

Customer Satisfaction >> The Changing Perspective of Business

Learning Unit 2 : Today